Microsoft Dynamics CRM is the customer relationship management software that helps your sales, marketing, and customer care teams work as one to deliver personal experiences across every interaction. Access the same benefits in sales, service, and marketing with your Microsoft Dynamics CRM Online, on‐premises, or partner‐based deployment, including:
· Microsoft Outlook integration.
· Customer segmentation and targeting.
· Real‐time sales collaboration with integrated presence, web conferencing, and IM capabilities.
· Targeted sales intelligence with inline visualizations and dashboards.
· Multichannel customer support and engagement.
· Call centre management and automation.
· Telephony and computer telephony integration (CTI) support.
· Mobile engagement.
· Social media interactivity.
· Case and knowledge management.
· Workflow automation.
· Scheduling capabilities.
· Multichannel marketing automation and campaign management.
· Marketing and behavioral analytics and dashboards.
· Outcome‐focused, process‐centric applications.
· Guided, contextual, and social user experiences.
· Flexible, agile, and open platform.