Microsoft Dynamics 365

Grow, evolve and transform with the next generation business applications that enable your organization to work in parallel to your customers and capture new opportunities.

Dynamics 365 software combines two categories of solutions, ERP and CRM that deliver new purpose-built applications in the cloud – with little or no code development. These applications work seamlessly together into a single, uninterrupted experience with Sales, Customer Service, Field Service, Operations, Project Service Automation and Marketing.

Microsoft Dynamics 365 Overview

 

Microsoft Dynamics 365

Dynamics 365 solutions enable organizations in transforming the speed of business. The solution has end-to-end applications that work great on a standalone platform and work even better together. The software comes with two different plans: the Business Edition plan (designed for 1-50 users) and the Enterprise edition plan (designed for more than 250 users).

INTELLIGENT

Actionable insights delivered through infused artificial intelligence, big data and IoT to guide employees proactively and drive optimal outcomes.

PRODUCTIVE

Out of the box integrated with familiar tools like Outlook and Excel, leading to increased productivity of people, business processes, roles and jobs.

 

 

Finance & Operations

 

Finance & Operations

Microsoft Dynamics 365 for Finance and Operations provides real-time insights by connecting people and processes together thus making finance, sales, service and operations easier.

TRANSFORM BUSINESS FASTER

Transform business by consolidating all the business processes into one single application by pulling together all information from multiple systems.

GROW AT YOUR PACE

Make data-driven decisions and provide valuable insights by bringing all your financial and business operations in a unified organizational visibility.

 

Sales

 

Sales

Microsoft Dynamics 365 for Sales empowers the Sales team to build strong customer relationships by taking actions based on insights and increase sales performance by bringing digital intelligence in each case.

GROW BUSINESS

By using the built-in digital intelligence, you can predict customer needs and maximize customer service. Increase revenue by closing sales faster and reducing acquisition costs.

STAY FOCUSED

Reduce distractions by identifying the most potential customers and know where to prioritize in a fast-paced sales environment. Close deals faster and increase revenue through sales collaboration and productivity.

 

Customer Service

 

Customer Service

The customer service app in the Microsoft Dynamics 365 suite fosters seamless service to your customer by providing your agents with all the customer information on a single platform and drive desired business outcomes.

EMPOWER AGENTS

Make it easier for your agents by providing this automated tool to meet customer expectation, deliver personalized and effective standard of service through a single interface.

EARN LOYALTY

Increase brand loyalty and advocacy by delivering value at touch-point and providing personalized 360-degree view of customer journey from any device.

 

Project Service Automation

 

Project Service Automation

Dynamics 365 system provides an easy to use Project Service Automation (PSA) solution to organize, sync and provide valuable insights to project managers. PSA comes handy in managing project from beginning to the end; project planning, resource availability, time and expense management, budget allocation, monitoring delivery deadlines and project billing.

DEEPEN ENGAGEMENT

Consistently deliver value-add successful projects and empower sales and delivery teams to engage customers by monitoring key project metrics easily.

OPTIMIZE GROWTH

Make informed and timely investments based on actionable insights and managing the project resources efficiently.

 

Field Service Automation

 

Field Service Automation

Microsoft Dynamics 365 connects you to your most important asset, your customer. The field Service Automation (FSA) app is more about having the right tools to increase customer satisfaction with advanced analytic and scheduling, resource optimization and mobile enablement capabilities.

CUSTOMER FIRST

Keep the customer in loop for each interaction in the service chain and increase brand loyalty and advocacy.

EMPOWER ORGANIZATIONS

Optimize schedules and use remote troubleshooting thus improve profitability so that a technician is dispatched only when required.

We can help you by personalising a product demo with your own sample business data to make it easy for you to take decision with confidence.

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